Frequently Asked Questions

Speak → Upload → Get Note + Audit Backup

Will this work with my EHR? Even Epic or paper charts?

Yes. Nothing needs to integrate with your EHR. Just open your chart like normal, then copy/paste or dictate using our SmartForm™ templates and prompts. It works with Epic, Athena, paper, and everything in between.

How does the Chart-Better Templates™ + Dictation-to-Note Shortcut™ feature actually work?

You speak naturally during or after the visit and then download the audio to your own device. Nothing is stored online. Our proprietary setup converts it to text. After removing any identifiers, you paste it into our prompt-powered tool setup. The result is a note with no monthly fees or subscriptions.

Do I need to speak Spanish already to use the medical Spanish course?

Nope. It’s built for total beginners with audio, flash phrases, pronunciation help, and gamified training. If you already know some Spanish, you’ll move through faster. 

What’s included in the Language Vault™ — Patient handouts + bedside tools?

Patient handouts, instructions, and other clinically relevant documentation across 16 languages (Spanish, Arabic, Mandarin, Haitian Creole, Russian, and more). You also get print-ready patient handouts, digital guides, and bedside flashcards.

What’s the difference between “Interpreter Documentation Prompts” and “Visit Check-Up Reviews”?

Interpreter Prompts are free forever. Use them when a certified interpreter was present. They help you document consent, method, and language clearly. 

Visit Check-Ups — Your Monthly Legal + Billing Safety Net
Included monthly for 12 months (optional after that).
In real life, patients bring cousins to interpret. Staff jump in to help. You’re focused on care but what if something crucial got missed? Maybe the interpreter forgot to mention a symptom, mistranslated a timeline, or skipped over something that changes the diagnosis entirely. That’s why we created Visit Check-Ups. You upload your chart.  We reconstruct what was likely said in clear English.  Flag missing details, interpreter gaps, or coding risks. Help ensure nothing critical slipped through the cracks. This isn’t just about documentation. It's about catching what matters before it’s too late because when language gets messy, even good clinicians can miss something big.

What’s included in the Compliance Toolkit and Badge Pack?

Interpreter consent forms, language access badges for your clinic, audit-ready templates, bilingual signage, and legal checklists. All physician-reviewed.

What if I only want the ROI Calculator or Phrase Cards?

The ROI Calculator is free. The Phrase Cards come with all plans (CORE and above) and are not sold separately. If you just want the cards, the CORE plan is your best option.

What is the Interpreter Use Shortcut™?

It’s a simple prompt and phrase system to help you document interpreter use — including consent, method, and language — in under 60 seconds. It’s free with every plan and keeps your chart legally protected.

Pricing, Bonuses, Renewals, and Add-Ons

Is this a subscription?

No. You’re buying a one-time plan. All CORE tools are yours for life. No monthly fees are required. Bonus features (like interpreter reviews and coaching) are included free for 12 months. You can optionally renew those after.

What happens after the first 12 months?

You’ll be offered optional Power-Up Access. That includes: New interpreter credits - Visit Check-Up reviews - Ongoing games and coaching - Updated compliance badges + forms

Current renewal cost: CORE ➝ $347/year - PLUS ➝ $547/year  VIP ➝ $747/year


If you don’t renew, you still keep your core tools forever.

What’s the difference between CORE, PLUS, and VIP?

  • CORE ($997): Essentials only, for solo providers just getting started
  • PLUS ($1,497): Adds strategy calls, community, and starter game kit
  • VIP ($1,997): Full setup support, automation training, ongoing audits, and everything forever

Need a detailed comparison? Scroll to the pricing table above.

Do you offer refunds?

Yes. Every plan is backed by a 14-day, 100% money-back guarantee. Try everything. If it’s not right for you, just email us — no hard feelings, no hassle.

What are the optional upsells or advanced services?

Glad you asked! After purchase, you’ll have the chance to upgrade: Game Portal Build-Out: $997 — We host your patient game center, branded to your clinic.

What does “Show-you-how” automation setup mean? Do you build it for me?

We don’t provide the software or build it for you, but we do walk you through setting up multilingual automation using GoHighLevel. You’ll get done-with-you video guides, templates, and pre-written workflows.  It’s like having a tech-savvy friend show you exactly what buttons to press, step by step.

How does the multi-language text & email automation work?

We show you how to use GoHighLevel (separate subscription required on your part) to send automated texts and emails to patients — in their preferred language.

You’ll get:

  • ✅ Prewritten message templates for appointment reminders, follow-ups, no-show outreach, and more
  • ✅ Built-in phrasing for Spanish, Portuguese, Haitian Creole, and others
  • ✅ Setup instructions to plug into GoHighLevel automations 

We don’t provide the GoHighLevel subscription — but we walk you through the setup, step by step, and even show you how to reduce your no-show rate, boost trust, and stay compliant in multiple languages.

Because it’s not just what you send. It’s how and in what language that earns your patient’s trust.

Do you include GoHighLevel with this?

No, we don’t include GoHighLevel. You’ll need your own subscription, but we provide plug-and-play templates and walk you through setting it up for multilingual outreach. You can even use a free trial to get started.

What’s the difference between the Mini Toolkit and Full Audit Suite?

The Mini Toolkit gives you just the essentials: a visit ROI calculator, a sample audit log, and a few pre-coded charting phrases. The Full Audit Suite unlocks the entire revenue recovery engine including CPT upcode prompts, audit-proof documentation templates, multilingual risk alerts, and our Interpreter Log Maker. It’s what you need to recover lost revenue and protect yourself in case of a CMS audit.

Tell me more about HIPAA compliance.

Yes — but as with any clinical tool, HIPAA compliance depends on your local setup. We never store patient data. All audio and notes stay on your own device. If you choose to use external tools like GoHighLevel, you must activate HIPAA mode and sign a BAA.
We guide you through compliant usage: stripping identifiers, saving files locally, and using HIPAA-aligned vendors. We supply the workflows. You stay in control.

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