Cliniglot Terms and Conditions of Use & Sale

**Last Updated:** May 25, 2025

**Welcome to Cliniglot.** These Terms and Conditions of Use & Sale ("Terms") constitute a legally binding agreement between you ("User," "Client," "Customer," or "You") and Doctor Eva LLC, operating as Cliniglot ("Cliniglot," "we," "our," or "us"), a limited liability company organized and existing under the laws of the State of New Jersey, United States. Cliniglot provides an AI-powered platform and related services for medical practices committed to efficient, compliant, and comprehensive multilingual patient care.

By accessing, browsing, registering for, purchasing, or using any part of our website located at [Your Website Domain, e.g., www.cliniglot.com] (the "Website"), or any services, products, memberships, software, digital content, or coaching calls offered by Cliniglot (collectively, the "Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and our Refund Policy, all of which are incorporated herein by reference. If you do not agree to all of these terms, you must immediately cease all use of the Website and Services.

**PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR WEBSITE OR SERVICES.**

1. Nature of Our Services and Disclaimers

1.1. No Medical, Legal, Financial, or Professional Advice; For Informational & Educational Purposes Only:

The content, tools, and information provided through the Cliniglot Website and Services, including but not limited to the Medical Spanish Accelerator, AI-Assisted Clinical Scribe, AI-Powered Multilingual Patient Handout Creator™, and any coaching calls, are intended **solely for general educational, informational, and self-improvement purposes related to language access and practice management within a medical setting.** They are designed as self-help resources and tools to support language learning, improve communication, and enhance operational efficiency.

CLINIGLOT DOES NOT PROVIDE MEDICAL ADVICE, DIAGNOSIS, TREATMENT, LEGAL ADVICE, FINANCIAL ADVICE, ACCOUNTING ADVICE, OR ANY OTHER PROFESSIONAL CONSULTATION OR SERVICES. The information provided is not a substitute for the professional judgment of qualified healthcare providers, legal counsel, financial advisors, or other licensed professionals. Cliniglot is not engaged in the practice of medicine, law, or any other licensed profession. Always seek the advice of a qualified professional in the relevant field for any questions you may have regarding a medical condition, legal matter, financial decision, or other professional concerns. Reliance on any information provided by Cliniglot is solely at your own risk.

1.2. AI-Powered Tools Disclaimer:

Our Services incorporate artificial intelligence (AI) tools, such as the AI-Assisted Clinical Scribe (SOAP Note) and AI-Powered Multilingual Patient Handout Creator™. While these tools are designed to assist and enhance communication and documentation, they:

• **Are not substitutes for human judgment, professional expertise, or direct patient communication.**
• **May produce errors, inaccuracies, or incomplete information.**
• **Require user verification and oversight.** You are solely responsible for reviewing, verifying, and confirming the accuracy, completeness, and appropriateness of any output generated by these AI tools before use in clinical practice, patient communication, or any other application.
• **PHI & HIPAA Compliance (AI-Assisted Clinical Scribe):** The AI-Assisted Clinical Scribe is designed to assist with note generation. **YOU MUST NOT INPUT PROTECTED HEALTH INFORMATION (PHI) DIRECTLY INTO THE AI-ASSISTED CLINICAL SCRIBE TOOL OR ANY OTHER CLINIGLOT AI TOOL.** This tool is intended for structural note generation based on non-PHI input or for guiding the user in generating notes. Cliniglot does not guarantee HIPAA compliance for any user input or output within the AI tools themselves. **Compliance with HIPAA and all other applicable privacy regulations is the sole responsibility of the User/Client.** Cliniglot is not a Covered Entity or Business Associate under HIPAA concerning your use of this specific tool for PHI.

1.3. No Guarantees of Outcomes:

Cliniglot provides valuable resources, tools, and coaching to support your practice's language access efforts. However, we do not guarantee specific outcomes, results, improved patient care, revenue increases, compliance with specific regulations, or any other particular success. The effectiveness and results you achieve depend on numerous factors beyond Cliniglot's control, including but not limited to your individual effort, consistent application, staff engagement, existing practice workflows, and unique circumstances. Testimonials and success stories shared on the Website are illustrative and do not guarantee similar results.

1.4. Personal Responsibility and Assumption of Risk:

You acknowledge that you are solely responsible for your use of the Website and Services, including any decisions or actions taken based on the information, tools, or content provided. You must exercise your own judgment and caution when applying any information or resources from Cliniglot to your personal, professional, or medical practice circumstances. By using the Website and Services, you assume all risks associated with their use, and Cliniglot is not liable for any unintended outcomes, errors, omissions, or damages resulting from your reliance on or application of the information or tools.

2. Intellectual Property Rights

All content, materials, software, designs, text, graphics, images, video, audio, trademarks, service marks, logos, and other intellectual property accessible on or through the Website and Services (collectively, "Cliniglot IP") are the exclusive property of Doctor Eva LLC or its licensors and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws of the United States and international treaties.

2.1. Limited License:

Cliniglot grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Website and Services solely for your internal business purposes as a medical practice, in accordance with these Terms. This license does not include any right to:

• Reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the Cliniglot IP, except as expressly permitted herein.
• Use any Cliniglot IP for any commercial purpose not expressly permitted by these Terms.
• Remove or alter any copyright, trademark, or other proprietary rights notices from copies of materials from the Website.
• Use any automated system or software to extract data from the Website ("screen scraping").

2.2. Unauthorized Use:

Any use of the Website or Services not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark, and other laws. If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Website in breach of the Terms, your right to use the Website and Services will cease immediately, and you must, at our option, return or destroy any copies of the materials you have made.

3. User Conduct and Obligations

3.1. Permitted Use:

You agree to use the Website and Services only for lawful purposes and in accordance with these Terms. You shall not use the Website or Services:

• In any way that violates any applicable federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries, or any laws related to privacy, data protection, or patient information like HIPAA).
• For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise.
• To transmit, or procure the sending of, any advertising or promotional material without our prior written consent, including any "junk mail," "chain letter," "spam," or any other similar solicitation.
• To impersonate or attempt to impersonate Cliniglot, a Cliniglot employee, another user, or any other person or entity.
• To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Website or Services, or which, as determined by us, may harm Cliniglot or users of the Website or Services, or expose them to liability.

3.2. Prohibited Actions:

Additionally, you agree not to:

• Use the Website or Services in any manner that could disable, overburden, damage, or impair the site or interfere with any other party's use of the Website or Services, including their ability to engage in real-time activities through the Website.
• Use any robot, spider, or other automatic device, process, or means to access the Website or Services for any purpose, including monitoring or copying any of the material on the Website.
• Use any manual process to monitor or copy any of the material on the Website or Services, or for any other unauthorized purpose without our prior written consent.
• Use any device, software, or routine that interferes with the proper working of the Website or Services.
• Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
• Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Website or Services, the server on which the Website is stored, or any server, computer, or database connected to the Website or Services.
• Attack the Website via a denial-of-service attack or a distributed denial-of-service attack.
• Otherwise attempt to interfere with the proper working of the Website or Services.

3.3. Account Security:

If you choose, or are provided with, a username, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Website or portions of it using your username, password, or other security information. You agree to notify us immediately of any unauthorized access to or use of your username or password or any other breach of security. You are solely responsible for all activities that occur under your account.

4. Consultations and Service Terms, Pricing, and Payment

4.1. Service Offerings and Pricing:

Cliniglot offers various Services, including but not limited to the "Multilingual Practice Accelerator – Quarterly," the "Medical Spanish Accelerator," and other digital products, software access, and coaching. The specific features, content, pricing, and subscription terms for each Service are detailed on their respective product pages on the Website. All prices are stated in U.S. Dollars ($USD).

• **Multilingual Practice Accelerator – Quarterly:** Billed at $597 QUARTERLY, equivalent to $199/month. This is an AI-powered platform including Medical Spanish Accelerator, AI-Assisted Clinical Scribe, Global Language Vault Access™, AI-Powered Multilingual Patient Handout Creator™, Compliance-Ready Interpreter Documentation Log™, Vetted Interpreter Network Directory, Personalized Patient Education Portal (Enhanced), and Biweekly Coaching Calls.
• **Medical Spanish Accelerator (One-Time Purchase):** Billed at $699 ONE TIME. This is a doctor-designed medical Spanish curriculum focusing on proficiency through memory science, interactive role-playing, and cultural competency.

4.2. Payment:

All fees for Services are due and payable in advance according to the terms specified at the time of purchase. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Website. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed.

4.3. Automatic Renewals (for Quarterly Accelerator):

For the "Multilingual Practice Accelerator – Quarterly" and any other subscription-based Services, your subscription will **automatically renew** at the then-current price at the end of each billing period (e.g., quarterly) unless you cancel your subscription prior to the renewal date. You authorize us to charge your payment method for the renewal subscription fee.

4.4. Cancellation and Refund Policy:

Your purchase of Services is subject to our detailed **Refund Policy and Course Completion Requirement**, which is incorporated by reference into these Terms. By purchasing, you acknowledge and agree to this policy. Key provisions include:

• **14-Day, No-Questions-Asked Guarantee for Lifetime Access Purchase (specifically for Medical Spanish Accelerator):** If you are not completely satisfied, you may request a full refund within 14 days of purchase by emailing info@cliniglot.com or texting 908-679-9295. No proof of progress required.
• **After 14 Days:** All sales are final. No partial refunds or credits will be issued after the initial 14-day period for the Medical Spanish Accelerator.
• **Multilingual Practice Accelerator (Quarterly):** For quarterly subscriptions, cancellation requests must be received before the next billing cycle. No refunds for the current quarter if cancellation is requested mid-cycle.
• **No Pro-Rated Refunds:** We do not provide pro-rated refunds for any unused portion of a quarterly subscription.

4.5. Free Previews:

Cliniglot may offer free previews of certain tools or content (e.g., Sample Note Generator, Essential Spanish Phrases). These previews are provided for demonstration purposes only and do not constitute a full service offering. Access to free previews may be limited or terminated at Cliniglot's sole discretion.

5. Community and Membership Rules

If the Services include access to community forums, discussion groups, coaching calls, or membership areas, you agree to abide by the following rules and any additional guidelines communicated by Cliniglot:

• Maintain a respectful and professional demeanor.
• Do not share confidential or proprietary information of others.
• Do not post or transmit any unlawful, threatening, abusive, libelous, defamatory, obscene, vulgar, pornographic, profane, or indecent information of any kind.
• Do not engage in spamming, phishing, or any other unsolicited commercial communication.
• Do not impersonate any person or entity.
• Do not share login credentials or proprietary Cliniglot content with unauthorized individuals.

Cliniglot reserves the right, in its sole discretion, to monitor, edit, or remove any content posted by users, and to restrict or terminate access to community features or memberships for violations of these rules or any other terms herein, without refund.

6. Shared Information and Submission of Content

6.1. Your Submissions:

By submitting any content, including but not limited to testimonials, feedback, suggestions, comments, or any other materials ("User Submissions") to Cliniglot through the Website, email, coaching calls, or any other means, you grant Cliniglot a worldwide, perpetual, irrevocable, non-exclusive, royalty-free, fully paid, transferable, and sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly perform, and publicly display such User Submissions in any media or format now known or hereafter developed, for any purpose, including for marketing, promotional, and commercial purposes, without any further compensation or acknowledgment to you.

6.2. Your Representations:

You represent and warrant that you own or control all rights in and to your User Submissions and have the right to grant the license granted above, and that all your User Submissions do and will comply with these Terms. You are solely responsible for your User Submissions and the consequences of submitting them.

6.3. Consideration:

Your submission of User Submissions is voluntary, and you acknowledge that the consideration for such submission is the opportunity to gain knowledge, exposure, or benefit from the Services.

7. Links to Third-Party Websites and Affiliates

The Website may contain links to third-party websites or resources. These links are provided for your convenience only. Cliniglot has no control over the content, privacy policies, or practices of such third-party sites and is not responsible for them. The inclusion of any link does not imply endorsement by Cliniglot of the site or any association with its operators. You access such third-party websites at your own risk.

From time to time, Cliniglot may engage in affiliate marketing or partnerships with other organizations or businesses. This means we may receive compensation, commissions, or other benefits for referring you to their services or products. Such relationships do not affect our commitment to providing unbiased information, nor do they influence our recommendations.

8. Disclaimers of Warranties

THE WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, CLINIGLOT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, COMPLETENESS, SECURITY, OR AVAILABILITY.

CLINIGLOT DOES NOT WARRANT THAT THE WEBSITE OR SERVICES WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT DEFECTS WILL BE CORRECTED. CLINIGLOT DOES NOT WARRANT THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SERVICES IS WITH YOU.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CLINIGLOT, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (I) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE WEBSITE OR SERVICES; (II) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES; (III) ANY CONTENT OBTAINED FROM THE SERVICES; AND (IV) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

IN NO EVENT SHALL CLINIGLOT'S AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS RELATING TO THE WEBSITE OR SERVICES EXCEED THE AMOUNT ACTUALLY PAID BY YOU TO CLINIGLOT FOR THE SERVICES GIVING RISE TO THE LIABILITY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

10. Indemnification

You agree to defend, indemnify, and hold harmless Cliniglot, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms or your use of the Website and Services.
• Your User Submissions.
• Your use of any information obtained from the Website or Services.
• Your negligence or willful misconduct.
• Your failure to comply with any applicable laws or regulations, including but not limited to HIPAA, state medical board regulations, or any other healthcare, privacy, or data security laws.
• Any third-party claims arising from your use of the AI-Assisted Clinical Scribe or AI-Powered Multilingual Patient Handout Creator™ for PHI or in a manner inconsistent with these Terms, or any errors, inaccuracies, or omissions in your verification of content generated by these tools.

11. Governing Law and Dispute Resolution

These Terms and your use of the Website and Services shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law principles.

11.1. Informal Resolution:

Most concerns can be resolved quickly and to the User's satisfaction by contacting us at info@cliniglot.com. We agree to use our best efforts to resolve any dispute, claim, question, or disagreement directly through consultation and good faith negotiations, which shall be a precondition to either party initiating a lawsuit or arbitration.

11.2. Binding Arbitration:

If we do not reach an agreed-upon solution within a period of sixty (60) days from the time informal dispute resolution is pursued, then, except for claims for injunctive or equitable relief, all disputes, claims, or controversies arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be settled by binding arbitration in Union County, New Jersey, before a single arbitrator. The arbitration shall be administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

11.3. Waiver of Class Actions and Jury Trials:

BY AGREEING TO THESE TERMS, YOU AND CLINIGLOT EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS, WHETHER IN ARBITRATION OR COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU AND CLINIGLOT AGREE TO WAIVE THE RIGHT TO A JURY TRIAL.

12. Changes to Terms of Service

Cliniglot reserves the right to modify or update these Terms, our Privacy Policy, and our Refund Policy at any time, in our sole discretion. All changes are effective immediately when we post them and apply to all access to and use of the Website and Services thereafter. The "Last Updated" date at the top of these Terms will indicate when the latest changes were made. Your continued use of the Website or Services after the posting of revised Terms constitutes your acceptance of the changes. We encourage you to review these Terms periodically to stay informed of our updates.

13. Miscellaneous Provisions

13.1. Entire Agreement:

These Terms, together with the Privacy Policy and Refund Policy, constitute the sole and entire agreement between you and Cliniglot regarding the Website and Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Website and Services.

13.2. Severability:

If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.

13.3. Waiver:

No waiver by Cliniglot of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Cliniglot to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

13.4. Headings:

The headings in these Terms are for convenience only and have no legal or contractual effect.

14. Contact Information

If you have any questions about these Terms, the Website, or the Services, please contact us at:

**Doctor Eva LLC (dba Cliniglot)**
**Email:** info@cliniglot.com
**Phone/Text:** 908-679-9295 (for urgent support)

Cliniglot Privacy Policy

**Last Updated:** May 25, 2025

Your privacy is paramount to Cliniglot. This Privacy Policy describes how Doctor Eva LLC, operating as Cliniglot ("Cliniglot," "we," "our," or "us"), collects, uses, processes, discloses, and protects your personal information when you access and use our website at [Your Website Domain, e.g., www.cliniglot.com] (the "Website") and our AI-powered platform and related services (the "Services").

By accessing or using the Website or Services, or by checking an opt-in box, clicking an "I Accept" button, or signing up for any of our offerings, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and our Terms and Conditions of Use & Sale. If you do not agree with any part of this policy, please do not use the Website or Services.

1. Information We Collect

Cliniglot collects personal data to provide and improve our Services, in accordance with applicable laws and regulations, ensuring we always have a lawful basis for data collection. The types of information we collect include:

1.1. Information You Provide Voluntarily:

• **Personal Identification Information:** When you register for an account, subscribe to a newsletter, enroll in a course, participate in a coaching call, or contact us, we may collect your name, email address, phone number, and professional affiliation (e.g., medical practice name, role).
• **Billing Information:** If you purchase Services, we collect necessary billing details, such as credit card numbers, billing address, and payment information. For security, sensitive payment card data is typically processed directly by our secure third-party payment processors (e.g., Stripe, PayPal) and is not stored on Cliniglot's servers. We may retain a tokenized version of your payment method to facilitate recurring payments for subscriptions.
• **Correspondence and Feedback:** Information you provide when you communicate with us via email, support tickets, phone, or survey responses.
• **User Submissions:** Content you submit to us, such as testimonials, comments, or questions in community forums.

1.2. Information Collected Automatically (via Technology):

• **Usage Data:** When you access and use the Website and Services, we automatically collect certain information about your device and usage patterns, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, clickstream data, and dates/times of access. This helps us understand user behavior and improve our offerings.
• **Cookies and Tracking Technologies:** We use cookies, web beacons, pixels, and similar tracking technologies to enhance your user experience, remember your preferences, analyze trends, track user navigation, and gather demographic information.
  • **Cookies:** Small data files stored on your device that enable certain Website features and functionality. You can manage your cookie preferences through your browser settings, but disabling cookies may limit your ability to use certain features of the Website or Services.
  • **Pixels/Web Beacons:** Tiny graphics with a unique identifier, similar in function to cookies, used to track the online movements of Web users.

1.3. Information from Third Parties:

We may receive information about you from third-party services, such as analytics providers (e.g., Google Analytics), social media platforms, or payment processors, consistent with their respective privacy policies.

2. How We Use Your Information (Lawful Basis for Processing)

We process your personal information based on various legal grounds, including:

• **Performance of a Contract:** To fulfill our contractual obligations to you, such as providing access to Services you've purchased, processing payments, and managing your account.
• **Legitimate Interests:** To pursue our legitimate business interests in operating and improving our Services, provided your fundamental rights and freedoms are not overridden. This includes:
  • Developing and improving our Website and Services.
  • Analyzing usage trends to optimize content and user experience.
  • Communicating with you about our Services, updates, and offers.
  • Maintaining the security and integrity of our systems.
  • Detecting and preventing fraud or misuse.
• **Consent:** Where required by law, we may obtain your explicit consent for specific processing activities, such as sending certain marketing communications. You have the right to withdraw consent at any time.
• **Legal Obligation:** To comply with applicable laws, regulations, legal processes, or governmental requests.

Specifically, we use the collected information for the following purposes:

• **To Provide and Maintain Services:** To operate, deliver, and manage your access to the Website and Services, including account management, course enrollment, and providing customer support.
• **To Process Transactions:** To process your purchases, send transaction confirmations, and manage billing.
• **To Communicate with You:** To send you administrative notices, service announcements, product updates, educational content, promotional offers, and newsletters via email or text message, based on your communication preferences.
• **To Personalize User Experience:** To tailor the content and features of the Website and Services to your interests and needs.
• **For Analytics and Improvement:** To monitor Website traffic, analyze user engagement, understand preferences, and improve the quality, functionality, and design of our content and Services.
• **For Marketing and Advertising:** To share relevant promotions for our products or those of select third parties, and to deliver targeted advertisements using retargeting pixels (e.g., Facebook Custom Audiences, Google Ads).
• **For Security and Compliance:** To protect the security and integrity of our Website and Services, prevent fraud, and comply with legal obligations.

3. How We Share Your Information

Cliniglot is committed to protecting your privacy and will not sell or rent your personal information to third parties for their independent marketing purposes without your explicit consent, except as outlined below:

• **Service Providers:** We may share your information with trusted third-party service providers who perform services on our behalf, such as payment processing, web hosting, data analytics, email delivery, customer support, and marketing assistance. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
• **Affiliates and Business Partners:** We may share your information with our affiliated companies or business partners for purposes consistent with this Privacy Policy, such as jointly offering services or promotions.
• **Legal Requirements and Law Enforcement:** We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or subpoena), or to protect the rights, property, or safety of Cliniglot, our users, or others.
• **Business Transfers:** In the event of a merger, acquisition, sale of assets, or other corporate restructuring, your personal information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
• **With Your Consent:** We may share your information with third parties when we have your explicit consent to do so.

4. Retargeting Ads and Pixels

To help you stay engaged with our educational resources and Services, we utilize retargeting pixels and similar technologies. These technologies allow us to display relevant advertisements to you across various platforms (e.g., Google, Facebook, Instagram) based on your previous visits to our Website. This is part of our legitimate interest in marketing our Services to interested users.

Opt-Out of Retargeting:

If you prefer not to be included in our retargeting efforts, you can opt out through the following methods:

• **General Opt-Out:** Contact us directly at info@cliniglot.com with "Retargeting Opt-Out" in the subject line.
• **Google Ads:** Visit Google's Ads Settings to manage your ad preferences: https://adssettings.google.com/
• **Facebook Custom Audiences:** You can manage your ad preferences on Facebook's Ad Preferences page: https://www.facebook.com/adpreferences/
• **Digital Advertising Alliance (DAA):** Opt-out of interest-based advertising from participating companies through the DAA's consumer opt-out tool: http://optout.aboutads.info/
• **Network Advertising Initiative (NAI):** Opt-out of interest-based advertising from NAI members: http://optout.networkadvertising.org/

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You acknowledge that any transmission of personal information is at your own risk.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

7. Your Data Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information:

• **Access and Correction:** You have the right to request access to the personal information we hold about you and to request that we correct any inaccurate or incomplete data.
• **Deletion (Right to be Forgotten):** You may request the deletion of your personal information, subject to certain legal exceptions (e.g., if we need to retain it for legal obligations or legitimate business purposes).
• **Restriction of Processing:** You may request that we restrict the processing of your personal information under certain circumstances.
• **Data Portability:** You may request to receive your personal information in a structured, commonly used, and machine-readable format.
• **Objection to Processing:** You may object to the processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
• **Withdraw Consent:** Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

**To exercise any of these rights, please contact us at info@cliniglot.com with "Privacy Rights Request" in the subject line.** We may need to verify your identity before processing your request.

Managing Marketing Communications:

You may opt out of receiving promotional emails from us by following the "unsubscribe" link or instructions provided in any such email. Please note that even if you opt out of marketing communications, we may still send you non-promotional messages related to your account or Services.

8. Specific Regional Privacy Rights

8.1. California Residents (California Online Privacy Protection Act - CalOPPA):

In compliance with CalOPPA, we provide this Privacy Policy on our Website. We do not respond to "Do Not Track" signals from browsers at this time. We do not sell your personal information as defined under the California Consumer Privacy Act (CCPA).

8.2. EU Residents (General Data Protection Regulation - GDPR):

If you are a resident of the European Union, the GDPR provides you with specific rights regarding your personal data, as outlined in Section 7 ("Your Data Rights and Choices"). Cliniglot is the data controller for the personal information collected under this Privacy Policy. You also have the right to lodge a complaint with a supervisory authority.

9. Third-Party Links

Our Website may contain links to external websites that are not operated by us. This Privacy Policy applies only to information collected by Cliniglot. We are not responsible for the privacy practices or content of any third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our Website and Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information promptly.

11. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Any changes will be posted on this page with a revised "Last Updated" date at the top. Your continued use of the Website or Services after any changes signifies your acceptance of the updated Privacy Policy. We encourage you to review this policy regularly.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

**Doctor Eva LLC (dba Cliniglot)**
**Email:** info@cliniglot.com (with "Privacy Policy Inquiry" in the subject line)
**Phone/Text:** 908-679-9295

Cliniglot Refund Policy and Course Completion Requirement

**Last Updated:** May 25, 2025

This Refund Policy and Course Completion Requirement (the "Refund Policy") governs the purchase of all products and services from Doctor Eva LLC, operating as Cliniglot ("Cliniglot," "we," or "us"). This policy applies to all offerings, including but not limited to courses, workshops, training programs, memberships, software access, and coaching calls (collectively, "Products and Services").

By purchasing any Products and Services from Cliniglot, you ("Client," "Customer," or "You") acknowledge that you have read, understood, and expressly agree to be bound by this Refund Policy, as well as our full Terms and Conditions of Use & Sale and Privacy Policy, all of which are incorporated herein by reference. Your purchase signifies your acceptance of these terms.

1. General Principle

Cliniglot is committed to providing high-quality, valuable resources. We encourage you to carefully review the features and descriptions of our Products and Services before making a purchase.

2. Refund Policies by Product/Service Type

2.1. Medical Spanish Accelerator (One-Time Purchase - $699)

• **14-Day, No-Questions-Asked Guarantee:** For the Medical Spanish Accelerator, we offer a 14-day money-back guarantee. If you are not completely satisfied with your purchase for any reason, you may request a full refund within **fourteen (14) calendar days** from the date of your initial purchase.
  • **How to Request a Refund:** To initiate a refund, you must send an email to info@cliniglot.com AND text 908-679-9295 within the 14-day refund window. Please include your name, the email address associated with your purchase, and the date of purchase. No specific reason or proof of progress is required for this guarantee.
  • **Refund Processing:** Approved refunds will be processed back to the original payment method within 7-10 business days from the date the refund request is approved. Access to the Medical Spanish Accelerator will be revoked upon refund processing.
• **After 14 Days:** **ALL SALES ARE FINAL AFTER THE 14-DAY GUARANTEE PERIOD HAS EXPIRED.** No partial refunds, credits, or exchanges will be issued for the Medical Spanish Accelerator after this period.

2.2. Multilingual Practice Accelerator – Quarterly Subscription ($597 Quarterly)

• **Subscription-Based Service:** The Multilingual Practice Accelerator is a subscription service, billed quarterly. Your subscription will automatically renew at the then-current rate at the end of each billing cycle unless you cancel prior to the renewal date.
• **Cancellation Policy:** You may cancel your subscription at any time by contacting us at info@cliniglot.com or through your account dashboard (if available). To avoid being charged for the next quarter, your cancellation request must be received **before the start of your next quarterly billing cycle.**
• **No Refunds for Current Quarter:** **WE DO NOT OFFER REFUNDS FOR THE CURRENT QUARTER'S SUBSCRIPTION FEE IF YOU CANCEL MID-CYCLE.** Upon cancellation, your access to the Multilingual Practice Accelerator Services will continue until the end of your current paid quarterly period, and then terminate.
• **No Pro-Rated Refunds:** We do not provide pro-rated refunds for any unused portion of a quarterly subscription.

2.3. Free Previews:

Any "Free Preview" offerings are provided without charge and are not eligible for a refund, as no purchase was made.

3. Chargeback Policy

We are committed to providing excellent customer service and resolving any concerns you may have regarding our Products and Services. Before initiating a chargeback with your bank or credit card company, we strongly encourage you to contact us first.

• **Contact Us First:** Please reach out to us immediately at info@cliniglot.com (and text 908-679-9295 for urgent issues) to discuss any issues, disputes, or concerns regarding your purchase. We are dedicated to finding a satisfactory resolution and believe most issues can be resolved directly and amicably.
• **Unauthorized Chargebacks:** Initiating a chargeback without first attempting to resolve the issue directly with Cliniglot is a violation of these Terms and this Refund Policy.
• **Consequences of Unwarranted Chargebacks:** Cliniglot reserves the right to dispute any unwarranted chargebacks. Such actions may lead to:
  • Immediate termination of your access to all Cliniglot Products and Services, with no refund.
  • Reporting of the chargeback to credit bureaus, which could negatively impact your credit score.
  • Reporting of fraudulent activities to appropriate legal authorities.
  • Pursuit of legal action to recover amounts owed, including chargeback fees, collection costs, and legal expenses.

4. No Guarantees of Outcomes

As stated in our Terms and Conditions, Cliniglot does not guarantee specific results or outcomes from the use of our Products and Services. Refunds are not issued based on a lack of perceived progress, satisfaction with results, or inability to apply the information, as success is dependent on individual effort, circumstances, and application.

5. Modifications to This Policy

Cliniglot reserves the right to modify or update this Refund Policy at any time, in our sole discretion. Any changes will be effective immediately upon posting the revised policy on our Website with a new "Last Updated" date. Your continued purchase or use of our Products and Services after such modifications constitutes your acceptance of the revised Refund Policy.

6. Contact for Refunds & Support

For all refund requests, cancellations, or support needs, please contact us:

**Email:** info@cliniglot.com
**Text Message:** 908-679-9295 (for urgent support)

We encourage you to read these terms carefully before making a purchase to ensure you understand our policies fully. By using the Website and purchasing our Products and Services, you acknowledge that you have read, understood, and agree to this Refund Policy and our full Terms & Conditions of Use & Sale.